Netizen laments experience with the “worst LTO branch”


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MANILA, Philippines – A netizen couldn't help but express his frustration over the Land Transportation Office (LTO) in Pila, Laguna, which he called the “worst LTO branch.”

Netizen laments experience with the “worst LTO branch”
Desmond Dalanon called LTO Pila, Laguna branch as the “worst LTO branch” | Photo Courtesy: Facebook/Desmond Dalanon

On his Facebook post, Desmond Dalanon shared that they went to the said office at 5:30 in the morning. By then, the line was already very long and they were given a priority number of 74. Dalanon’s wife, Johanna said that the lady next to her, who do not have priority number was accommodated first.

Dalanon complained how they waited until 2:00 in the afternoon to have their photos taken. The exhausted client said it took them 12 hours to secure their driver licenses. Dalanon further claimed that there were a total of 8 steps with 1-2 hours waiting time for each step.

Dalanon also said that that as soon as the office opens, there were already no available slots. He wrote, “Cut off agad pagkabukas na pagkabukas nila ng 8am so ang mga tao pipila ng 4am, 5am.”

Dalanon also accused the office of accomodating 'fixers.’ He said, “Walang kwenta ang number na binibigay dahil hinde lumalabas sa screen syempre para nga naman maisingit nila ang galing sa fixer.”

To make matters worse, a client had a heart attack allegedly due to stress and hunger and eventually died.

Dalanon was so angry with the inefficiency of the said LTO that he called the experience a real “delubyo.”


Not a rare incident

Dalanon compared his experience in Pila, Laguna with another “makupad” LTO office in Tayuman, Manila.

Back in September 2017, the LTO office Tayuman, Manila had its clients in complete frustration with their disorganized system. Jerald Fumera on Facebook posted about they lined up at 6:00 am only to have the guard ask them to form another line again. Fumera complained, “Maayos ang pila namin kanina 6:00 am bigla nagtawag yung guard ng mga tao... Nagkagulo ngayon tapos gusto nila pumila daw uli .. eh paano yung mga nauna sa pila kung pipila ulit kaming mga nagpunta ng maaga.”

Like Dalanon, Fumera also hoped that the LTO offices would improve their services and queuing systems.

The mentioned LTO offices have yet to release their statements.

LTO launches online appointment system

LTO has just launched last April their online appointment system.

The online system aims to provide faster processing of renewal of driver’s license and registration of vehicles. It's still on its pilot program and available only on five LTO district offices in Muntinlupa, Pasig, Novaliches, Marikina and in LTO Central Office in Quezon City. New or first-time applications are still not available.

Rector Antiga, chief of the LTO's IT Division, said that aside from improving their queuing system, it also helps stop fixers.

— Sally, The Summit Express


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