Samsung urges owners to turn off Galaxy Note 7 devices; permanently ends production

Korean company Samsung, following multiple reports of overheating and bursting of Samsung Galaxy Note 7 replacement phones, is urging owners to shut off their devices. The company has also announced that it will permanently end the production of its flagship smartphone.

Samsung Galaxy Note 7 defect
If you own a Samsung Galaxy Note 7 or replacement Galaxy Note 7 device, shut it down immediately. PHOTO CREDIT: Inquistr
On Tuesday, October 11, the company announced: “Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

“Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available.”

READ: Samsung Philippines advises Galaxy Note7 Exchange and Refund Mechanics

Galaxy Note 7, Apple iPhone’s crucial rival, overheated due to battery defects, exploded and sometimes even caught fire injuring several users, destroying cars and damaging hotel rooms. The defect forced Samsung to recall and replace millions of the devices at exorbitant cost.

Defective Replacement Phones

Multiple devices meant to replace defective phones have also reportedly malfunctioned.

Last week, a Southwest Airlines flight was cancelled after passenger Brian Green’s replacement phone started emitting smoke on board. According to Green, his phone suddenly caught fire while he was powering it down and putting it inside his pocket. Passengers had to be evacuated as about two rows of seats were filled with smoke.

In addition, a man in Kentucky was brought to the hospital after suffering from smoke inhalation from a burning Galaxy Note 7 replacement unit. Meanwhile, a man in China reported that his replacement phone suddenly burst into flame while charging.

With the unprecedented recall of more than 2.5 million handsets, Samsung is facing its biggest crisis in years. On Tuesday, the company’s share price fell by 7.5%.

--Mini, The Summit Express

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