'Delayed, overbooking?’: Vice Ganda rants PAL flight mishap

MANILA, Philippines – The X posts (formerly Twitter) of the Unkabogable Star and "It's Showtime" host Vice Ganda are making the rounds after sharing their experience with her partner Ion Perez and others during their flight, which is said to have been not only delayed but also overbooked.

Photo courtesy: Vice Ganda’s IG/X account

Vice Ganda complained about the Philippine Airlines (PAL) because he allegedly almost couldn't board the plane due to it being overbooked, according to the staff he spoke to at the counter.

"GRABE KA@flyPAL!!! Grabeng pang-aabala at perwisyo ang dinulot mo sa masaya sanang trip na ito!!! Bakit kayo ganyan??? Ilang beses nyo kaming pinaranas ng overbooking sa puntong di nakasakay ang kasama namin. Ngayon ako naman ang nawalan ng upuan! 😡😡😡😡😡😡😡😡😡😡😡😡😡," he ranted on X, October 24 in the evening.


"NAPAKAPANGET NG SERBISYO NYO!!! NAPAKAPANGET!!!!!"

"Sistema nyo na ba talaga ang overbooking@flyPAL??? Alam n'yo ba kung gaanong stress ang idinudulot n'yo sa pasaherong di nakakasakay sa binook at binayaran n'yang flyt? May damdamin pa ba kayo ng malasakit para sa pasahero? Pera pera?"

The airlines immediately responded through their X account as well.

It can be read, "Hi, Vice. We would like to express our apology for the disruption and inconvenience you have faced during what should have been a joyful journey. We truly understand your frustration, and we are genuinely sorry for the trouble this has caused you."

"Your concerns about overbooking have not gone unnoticed. We are here to assure you that we take your feedback to heart and are committed to looking into this matter immediately."

"We were able to retrieve your booking details, and we are already in the process of investigating the issue with our Bangkok station."

"We greatly appreciate your patience and understanding as we work diligently to resolve this matter for you. Expect to hear from us with updates as soon as we receive information from our Bangkok station. Thank you."


However, it seems that the comedian-TV host has not yet convinced and commented on it.

"Pinapalitan nyo ng lungkot at buwisit ang saya na dulot ng excitement sa bawat trip at ligaya ng bawat nabuong memories sa trip ng dahil sa napakapanget nyong sistema! Masaya sana ang bawat alis at pag uwi kung meron kayong malasakit!"

"Walang halong biro naiyak ako habang tumatakbo para umabot ako sa flyt na muntik kong di masakyan dahil nagoverbook kayo. Si Ion inabutan kong mukhang kawawang nasa pinto ng eroplano dahil ayaw nyang sumakay kung di ako makakasakay. Yun ang ginawa nyo sa amin. @flyPAL."

The airline's management responded again and explained to Vice.

"Hi, Vice. We deeply regret the recent incident during your recent flight with us and would like to offer a clear explanation of the situation."

"First and foremost, we want to clarify that the flight was not overbooked, and we operate with the utmost commitment to safety. During pre-flight safety checks, two business class seats were identified as unserviceable due to safety concerns, rendering them unfit for passenger use."

"As a result, you were among the passengers offered a seat downgrade to economy class, a decision made to ensure safety and the operational integrity of the flight."

"We acknowledge that this may have been inconvenient and we extend our sincere apologies for any discomfort you experienced."

"We have received an update that eventually, two alternative passengers were identified and agreed to accept the downgrade offer, allowing you to return to your originally booked business class seats. We appreciate your patience and cooperation during this situation."

"Your feedback is invaluable, and we are dedicated to improving our communication and services for the benefit of all our passengers. If you have any further concerns or suggestions, please do not hesitate to reach out to us directly."

"Thank you for your understanding, and we appreciate your continued support as we strive to enhance the travel experience for everyone on board Philippine Airlines."

But Vice did not calm down and spoke again.

"Hindi yan ang sinabi sakin sa counter! Ang sabi ng staff 'THE FLIGHT WAS OVERBOOKED AND MY SEAT WAS GIVEN TO ANOTHER PASSENGER.' MAG BATO BATO PICK NA LANG KAYO NG STAFF SA COUNTER KUNG SINO SA INYO ANG PAL-PAK! YUNG PANALO LIBRE KO NG ROUND TRIP TICKET VIA CATHAY PACIFIC!"

Meanwhile, the mentioned exchange of responses between the two has not been continued.

Many netizens also shared their experiences related to flight issues with the mentioned airline. Many also sent virtual hugs and expressed their concerns for them.

“Di ko gets bakit need pa nila mag overbook eh di ba bayad naman na yung ticket even before the actual flight? Kalerks.”

“I’ve been working in a travel agency na sikat sa US, pag PAL po kase overbooking po talaga sya tapos chance passenger tawag namin kapag hindi nakapag-fly sa binook na flight, pero pag merong ticket protection yung ticket, mismo si travel agency na magbo-book.”

“i've experienced this with @flyPAL ilang beses ng kinancel yung flight tapos delay pa din muntik na ako mawalan ng work dahil sa kanila tapos compensation mo 2K pesos. para sa hassle at stress na ginawa nila.”

“Ang overbooking sa mga flights ay isang strategy ng mga airlines ng upang mapanatiling puno ang bookings. Ang overbooking ay magdulot ng pagkakaabala sa mga pasahero at ito ay isa sa mga paraan ng mga airlines upang mapanatili ang kanilang kita.”

“Hindi na rin nakakagulat ang mga ganitong isyu. Pero nakakainis pa rin kapag sa atin nangyari ah. Hahaha.”

“Na-experience ko na rin ‘yan, nakakabanas lang.”

While some expressed sympathy, some netizens also said that Vice and his companions should not act like very important persons or VIPs because, according to PAL's statement, he was allegedly offered to transfer to the economy class.

“Parang di sanay sa hirap nagkapera lang l*ntik kung umasta daig pa president.”

“natural mdame uuwe di lng kau 😁 ano sa plagay mo.porke artista ka may special treatment kna wlang gnun brad.”

“Feeling VIP ka brad?”

“Naubusan na sya ng goodvibes…”

As this article is being written, there have been no updates from both sides on how the issue has been resolved.

— Richard, The Summit Express

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