Customer slams LBC for alleged slow action on 'Pera Padala' dispute

    MANILA, Philippines - A customer of LBC has decided to share his unpleasant experience with the tracking and remittance company on his Facebook page after it allegedly failed to take quick actions on a Pera Padala dispute that occurred almost two weeks ago.

    Customer slams LBC for alleged slow action on Pera Padala dispute

    In his Facebook page, a certain Rom Sarmiento Son narrated how the money amounting to Php24,720.00 he remitted via LBC Express Robinsons Novaliches on August 1 fell in the hands of the wrong person. According to Son, the money, which was intended for his sibling’s and cousin’s tuition fee, was claimed by a different person in LBC Cebu.

    According to Son, he didn’t immediately give the tracking number to his sibling as it was already late to claim it on that day. He also emphasized that he didn’t give the tracking number to any other person.

    But on August 2 at around 9 am, Son was shocked to receive a text message notifying him that the money has been claimed. Given that he has not given the tracking number to his sibling, he immediately contacted LBC Contact Center to clarify the turn of events. Based on his conversation with an LBC Call Center agent, the money he remitted was claimed at a branch in Cebu. Son learned from his sibling that she was just in Las Pinas so there was no way she could have claimed the money in Cebu.

    Son then proceeded to LBC Express Robinsons Novaliches to get more details about the incident. A certain Jhoanna Jimenez told Son that the recipient was able to provide a postal ID and an LBC card. Jimenez even offered to show the ID used in the transaction which Son insisted didn’t belong to his sibling.

    “Ipinakita pa sakin yung muka at ID na ginamit ng babae na kumuha ng pera. Agad agad na sinabi ko na hindi ko kapatid yan at matanda na yan sa kapatid ko. Wala din Postal ID yung kapatid ko!” Son wrote in his post.

    He then asked Jimenez why the money was released in a different branch despite the fact that he was asked to indicate the specific branch where the money will be picked up.

    On August 2, Son sent a demand letter and a formal complaint addressed to LBC Customer Care. Almost two weeks since he alerted LBC about the incident, Son said the company has failed to update him about the developments in the case.

    “Pero hanggang ngayon wala pa din update kung ano ano na ba ang nangyayare at kung kelan ito masosolve, kung hindi pa ako tatawag sa contact center nila eh hindi pa tatawag sakin yung naghahandle ng case at ang sasabihin lang nya sakin is UNDER INVESTIGATION pa daw ang kaso,” Son added.

    In his post, Son revealed that because of the incident, his sibling and cousin were not allowed to take their examinations.

    Son urged netizens to share his story hoping LBC would take the necessary measures to solve the problem the soonest time.

    As of press time, LBC has not issued a statement regarding the incident.

    --Mini, The Summit Express

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